Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function correctly and provide information about how the site is used.

How we use cookies

We use only the cookies this website needs to work:

• to keep your basket (_medusa_cart_id, kept for up to 7 days)
• to keep you signed in, if you have an account (_medusa_jwt, kept for up to 7 days)
• to remember your language, if you choose one (_medusa_locale, kept for up to 1 year)
• to make sure each page loads the right content for you (_medusa_cache_id, described below)

The last of these uses a cookie called _medusa_cache_id. It holds a random identifier that is not linked to your name or email address. It labels the page content saved for your visit, so that what is saved for one visitor is kept apart from another’s. It lasts 24 hours.

We don’t use analytics or advertising cookies. Because every cookie we use is one this website needs to work, there is nothing for you to accept or refuse: our cookie notice tells you this, with a single OK button, and you can see it again with the “Cookies” button at the bottom of our pages (other than the checkout). That you have closed the notice is remembered in your browser’s own storage on this website, not in a cookie: an item called cookie_consent in local storage, which has no expiry date and stays until you clear this website’s data from your browser.

If this website offers the AI shopping assistant, it also keeps three small items in your browser’s session storage (which is not a cookie) while you use the chat: fg_concierge_session_id, a random identifier it sends with each message so that your messages are recognised as one conversation as you move between pages; fg_concierge_history.v1, a copy of the chat on your device so that it is still there when you move between pages; and fg_concierge_prompt_dismissed, a note that you have dismissed or opened the assistant’s prompt, so that it does not appear again. They are kept only until you close the browser tab. The session identifier is also sent to the platform with each message you send.

Two other small items are kept in your browser’s storage, and neither is a cookie. If this website shows a notice from the shop and you close it, an item whose name begins fg_stock_notice_dismissed:, followed by this website’s address and a short code for the wording of the notice, is kept in local storage so that the same notice does not appear again. It has no expiry date and stays until you clear this website’s data from your browser; if the shop changes the wording, that counts as a new notice. When you press Place order, an item whose name begins fg-pay-attempt:, followed by the identifier of your payment (never its secret), is kept in session storage, so that if you reload the page and try again, the website first checks whether the earlier attempt already took your payment. It is kept only until you close the browser tab.

Our contact and enquiry forms use Cloudflare Turnstile to check that you’re a person, which may read information from your browser to do so. When you pay, our payment provider, Stripe, may set its own cookies to help prevent fraud.

Managing cookies

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including the checkout process.

For more information on managing cookies visit allaboutcookies.org.

Contact

If you have questions about our use of cookies, please email pinwheelindustries@gmail.com.